South Korea: Evacuation Planning Advice

South Korea

Evacuation Planning Advice

Current tensions between North and South Korea is cause for evacuation planning and revision of existing options for pre-emptive or priority relocation of company personnel. in this article we discuss some of the key considerations for evacuations and priority relocations for South Korea. Specific areas we will examine is China as an evacuation destination, Japan relocation options, government assisted evacuations, service providers, triggers for action and general logistics issues. If you currently have personnel or are located in South Korea you need to read this article. By the end of this article you will have the beginning of an evacuation strategy or benchmark considerations for existing plans.

South Korea.Evacuation Planning Advice

Source: Travel Risk Management Solutions

The contents of this article are broad references based on practical experience and expertise. They do not constitute a personal solution and should not be actioned as a sole means of planning nor considered a personal or commercial solution for your particular circumstances. For a more detailed or specific evaluation or plan, ensure you discuss with an expert or professional in these areas.

China

Many will have default or preliminary planning that includes China as a destination for routine relocations and emergency evacuations. This is not a very practical solution, often not discovered until the time of need or overly weighted in the overall plan.

The reason that China is not an effective alternative is due to the limited visa upon arrival options. This means, unscheduled access to the country is very limited. Service providers, commercial and charter, will be limited in offering access to the country without an existing business visa which in itself can take time and likely to be delayed in the current tensions.

It is recommended that you remove or cease to consider the use of China as a viable initial or final destination for evacuation planning when considering South Korea.

Japan

Japan and South Korea have significant transport connections by way of ferries and flights. It is a well travelled route for many Japanese and Korean business and leisure travellers on a daily basis but it presents problems for evacuation and relocation planning considerations.

The use of ferries for international evacuation plans is subject to both availability and weather conditions, regardless of the advance service solutions. There are select ports of disembarkation but they are mostly located in the southern extremities of the South Korea peninsula. This means there is also a road or air connection consideration if utilising ferries. Practically, driving for hours to get to a ferry solution that may or may not be operational/effective presents a major risk of failure for planners.

Key location access to Japan is always in high demand, therefore any spike in access or demand will result in limited accommodation options and most certainly an increase in cost. Everyone must always remember in times of evacuation that many others have the same plans and actions as you, therefore what seemed like a logical action during the planning phase becomes a much less viable option when demand peaks or personnel start moving.

From a practical perspective, Japan will be considered an ally of both South Korea and the US by North Korea. Therefore it will feature in the military targeting operations and given its proximity to South Korea would have collateral impact as a result of direct or indirect targeting. Flights and ferries would most certainly be affected and short to medium term accommodation less palatable. Reconsider the use of Japan or remove it for planning purposes.

Government Assisted Evacuations

All governments talk about support to their citizens and evacuation planning options. Few governments are actually very good at this and the overlay of military operations during such circumstances means that much of the military resources that would support plans and shortfalls will simply be prioritised elsewhere.

Government assisted operations feature in many corporate plans. They fail in many corporate plans because even their own governments recommend a self-help approach and preemptive planning if organisations are seeking any degree of certainty or priority treatment. Waiting for the government to provide access to evacuation and emergency relocation resources is typically a scary, frustrating, low service standard and unpredictable process. Government assisted evacuations are best reserved for absolute last options and fallback considerations in the corporate or commercial context.

Service Providers

South Korea has an active and very comprehensive National Service system. Many South Korean citizens, especially males, will have completed a period of military service and will be part of the active reserve and defence of the country. There is a high probability that many, if not all will be activated in the event of military preparedness for hostilities. This means that many service providers, with staff and resources within South Korea will immediately be affected or no longer be able to offer services. This applies to non-related services too such as amenities and commercial services.

Charter or non-scheduled aircraft are typically only available during specified times and dates. They are not on constant call or pre-positioned in anticipation. This means that unless you have a specific booking, arrangement or guarantee of an airframe on a specific date, time and location you should have an expectation of delay or failure in the event of immediate evacuation or relocation demand.

Scheduled fees and ancillary services will increase. Whatever you initially considered for your budget or cost of access, will increase with an increased demand. Be prepared for this or risk another point of failure due to inaccurate budget planning. Additionally, no amount of financial coercion will compensate for last minute or bad planning during crisis or emergency evacuations and many “fair weather” agreements will quickly be dissolved or fail.

Much like insurance plans, there are many policy holders but statistically low volume of claims. Evacuations and priority relocations at this time or specific to South Korea will mean that many are seeking to make claims on their policy or service provisions. All service providers will now have scalability and service disruption concerns with this spike in demand. With everyone calling upon the same or limited commercial service options, it will stress the system and all but guarantee delays or failure. Think practically and do not expect this option to be 100% effective or guaranteed.

Ask very specific questions of any/all service providers. Where, when, who else, how much and likelihood of success are all major start points.

Triggers for Action

Watch for the relocation or evacuation of non-essential staff form the embassy/ies. Watch for major multinationals evacuating family members and non essential staff. Not because it is an accurate measure for evacuation and relocation but it will trigger a psychological necessity for everyone to consider should I go or why not me too? This means, once this starts, everyone will be looking to exit too, whether required or not and your plans may be well underway before you planned or have authorised such actions.

Everyone’s risk tolerance and appetite is different. Companies vary also. Once you approach or exceed a person or company’s tolerance to risk or acceptable parameters, no amount of logic will stop them heading for the door. Monitor and be prepared for these less tangible triggers as they will be implemented long before practical concerns or actions are visible.

Now. Every individual and company representative should be reviewing and monitoring their exposure. All plans should be complete, existing plans reviewed and pre-determined milestones for circumstances clear to all that once approach or breached, it is time to go. Preliminary actions should be underway such as food and water reserves, cash, pet management, children removed from school or dependants relocated if and when required

Travel Risk Management Safety and Security Tip 60 - Monitoring and Tracking [Video]

General Logistics

Communications will be affected in South Korea at some time. It will be part of the military solution or the demand will slow or overload the infrastructure. Plan for alternate and non-technology communication solutions during this time.

Families, expatriates and travellers have a degree of comfort and routine. Any evacuation and relocation plan will disrupt this so ensure you include daily living aspects in your plan such as medicines, what to do with pets, first national (Korean) dependants, rental agreements, transport, accommodation, medicines and even education or career.

Remember that everyone else is looking at options and anyone exposed to the South Korea situation has an opinion or probability to seek to access similar resources in time of need. Everyone heading to the same location, same resource or same point of embarkation will result in a major change to your plans and its effectiveness.

Conclusion

Current tensions between North and South Korea has triggered evacuation planning and revision of existing options for pre-emptive or priority relocation of company personnel. in this article we discussed some of the key considerations for evacuations and priority relocations for South Korea. Specifically we will examined China as an evacuation destination, Japan relocation options, government assisted evacuations, triggers for action and general logistics issues. If you currently have personnel or are located in South Korea you need to act upon the content of this article immediately. You should now have the beginning of an evacuation strategy or benchmark considerations for existing plans.

Travel Risk Management Solutions

Tony Ridley

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Evacuations: Planning Considerations

Evacuations: Planning Considerations

Introduction

Evacuation planning and preparation forms a critical part of any organisation’s life safety and security systems, as well as its Duty of Care requirement for overseas operations and business travel.

If you have international operations in locations prone to disruption, violence and natural disaster then you need to read this article. Prevention is better than cure, and with a robust and effective country security and risk management plan that includes supporting procedures prevention is more likely. However, things do go wrong and even the best risk mitigation plan cannot withstand large scale disruption, Violence or acts of nature. Therefore, evacuation planning and preparation is an essential part of the overall business resilience and risk management process.

By way of an introduction and overview to evacuations, this article will present critical components and considerations for the evacuation planning and preparation process.

The critical components that support evacuation planning and conduct include:

    • A means of information collection, analysis and dissemination
    • A 24/7 situational analysis and monitoring capability
    • An effective threat level indication system with associated ‘triggers’ and actions
    • An effective risk management system that includes coverage of security risk
    • Robust prevention and risk mitigation measures
    • A sound emergency and crisis management system and decision making process

Planning is the cornerstone of success in any operation or process. Evacuations are no different in that respect.

Evacuations planning considerations: Security

Planning Considerations

Effective planning and preparation has a direct effect on the ability of an organisation to successfully conduct an evacuation. The basic components and considerations for effective evacuation planning and preparation include the following:

    • Identification of specific threats and risks associated with the location and activity being undertaken.
    • The ability to monitor and react effectively to evolving threats and likely triggers.
    • Identification of what actions are required in the event of risks being realised.
    • Resources required and what’s available to support the evacuation to include:
    • Communications requirements before, during and after the evacuation.
    • Logistic and administrative requirements.
    • Evacuation means: Redundancy and over reliance on National Government sponsored or provided evacuations.
    • Evacuation routes: Ensure there are alternatives.
    • Decision points: ‘Shelter in place’ or evacuate; full or partial evacuation.

In order to effectively prempt or react, threats and risks must be indentified as early as possible.

Threats and Risks

security evacuations: planning considerationsEarly threat identification and risk interdiction is critical to the successful execution of the evacuation plan. Whilst the process and methodology of threat identification and risk management should be universal within the organisation there will be vairations in threat types and risk realisation depending on location. Other factors that need to be considered include:

    • The geo-political climate.
    • Environmental and natural hazards; these may be seasonal.
    • Security and stability issues.
    • Societal, ethnic and religious influences.
    • The financial and economic situation.

In order to ensure that the threat identification and risk analysis process is effective there is a requirement for an efficient and robust information collection, analysis and dissemination process. This process needs to be supported by a 24/7 monitoring and decision making capability.

It is essential that the plan incorporate a process for continuous monitoring of the situation, to include threats and risks, so that timely decisions can be made and aapropriate actions taken.

Monitoring, Pre-emption and Reaction

A capability that provides a 24/7 monitoring of information threads, updated threat and risk analysis, and provides the ability to respond is essential. Some organisations will have the resources to provide a dedicated monitoring and control centre. Others will decide to outsource this function to commercial providers. Some will choose to institute a ‘Duty Manager’ system that provides awareness and management engagement. Regardless of the system choosen it must be robust, effective and feed into the planning and preparation process.

The evacuation plan must contain details of this process. This process will allow premptive action or timely reaction to evolving situations. Early intervention will increase the likelihood of a successful outcome.

In order to effectively take the requisite action and execute the evacuation plan there needs to be adequate resources allocated.

Resources

Under resourcing of any plan will lead to its ineffectiveness and its demise. This is particularly true of the evacuation plan. Adequate resourcing and the effective use of available assets will increase the likelihood of success and will decrease loss, damage and disruption to life, finances, reputation and business activity.

Resources required for an effective evacuation plan include, but are not limited to, the following:

    • Resources to sustain life: Water, food, shelter, medical support.
    • Communications that will operate effectively before, during and after an evacuation.
    • Mapping, charts and navigation means.
    • Finances: The situation may mean that electronic funds are not available and that banks and ATMs are not operating.
    • Accommodation: Ad-hoc, temporary and emergency to include accommodation arrangements at the evacuation destination.
    • Evacuation means: Do you provide the means and assets to conduct a ‘self evacuation’ or do you rely on a provider for this? Ensure that there is redundancy in how you can get out.
    • Do not rely on governments to get their nationals out. They are generally slow to react and some will provide only limited assistance.

As previoulsy mentioned timely decision making will be critical to successfully avoiding or the successful conduct of an evacuation.

Decision Points

There are many critical and timely decisions to be made in the lead up to, during and in the aftermath of an evacuation. Here are some points to consider during the planning phase that will make decisions during the conduct of an evacuation easier:

    • Phased versus full evacuation?
    • ‘Shelter in Place’ or evacuate?
    • Evacuate early or wait/delay?
    • Maintenance of operations and business activity after evacuation?
    • When and how to reoccupy and restart?
    • Who gets evacuated? Everyone? Expatriates and local nationals, or just expatriate staff?

Conclusion

This article outlined some of the main considerations for evacuation planning and preparation. It is critical for the successful conduct of an evacuation that a robust and effective plan be in place. It is too late once the event or emergency has occured to start planning for an evacuation. The points that have been highlighted in this article will provide the foundations for sound evacuation planning.

Mick Donaldson

Business Intelligence and Threat Identification or Reduction

Business Intelligence and Threat Identification or Reduction

The best business outcomes are derived from informed decisions. Business intelligence, both internal and external, is a key element when it comes to informed decisions. MRD and our partners have a wealth of experience in creating, managing and reviewing effective information systems for businesses.

A good, functional business intelligence system can contribute to leadership decision making at all levels. It can identify new and developing threats, hazards and concerns or monitor and assess known threats to people, brand, operations, product and company value. With the right approach and the best information, business leaders can understand the risk and develop or implement more effective risk mitigation strategies.

In order to have good business intelligence you need to:

    • Develop processes and people to manage your information and intelligence systems
    • Capture and share key information across your business management and leadership team/s
    • Continuously monitor and evaluate the vast information resources gathered
    • Monitor and evaluate open source content such as news, media, social media, blogs and forums
    • Do all this hundreds or even thousands of time each day and keep the process cost effective

To get this done (we know from experience!) that you have to consider thousands of facts before acting. At MRD we can achieve timely and superior results by:

    • Educate and train your people in open source and online intelligence collection or processing
    • Streamline and enhance existing systems to reduce cost and increase output and content
    • Integrate with new and emerging technologies to keep pace or ahead of the threats and hazards
    • Develop and implement reputation and brand, product or integrity protection/defence solutions
    • Create niche or global monitoring systems and teams to support your business operations
    • Systemize your information collection and distribution processes
    • Identify and procure tools and resources required for the process
    • Create executive management reporting and threat tracking updates to ensure informed decision making
    • Provide generic and tailored information products and processes to supplement or outsource your information and intelligence needs

For more information on how you can effectively and efficiently manage your business intelligence needs, Contact Us for a free consultation to discuss business intelligence and threat identification or reduction strategies.

Business Intelligence.Informed Decisions.Threat Identification.MRD

Business Resilience Continuum – Crisis, Emergency Management and Business Continuity

Business Resilience Continuum – Crisis, Emergency Management and Business Continuity

At some point in their life cycles all businesses will face emergency and crisis situations and events. If businesses are underprepared or respond ineffectively to such events the net affect could result in significant loss and irrepairable damage to the business.Effective planning and response will allow a business not only to survive such and event, but return to normal business operation as quickly as possible whilst minimizing loss and damage. At MRD we help business ensure that such events are not only adequately prepared for, but indentified and responded to early to maximize the likelihood of event avoidance.

MRD sees the Business Resilience Continuum as the overarching system that includes the disciplines of Incident Management, Emergency Management, Crisis Management, and Business Continuity and Recovery. This requires a systems based approach as each element cannot be treated in isolation or full recovery is unlikely to be achieved.

The objectives of a truly systems based approach are:

    • Effective monitoring of events and triggers
    • Effective planning and preparation for events
    • Well written and appropriate plans and procedures that are effectively communicated and fully understood
    • A full understanding of event processes as well as response management and leadership
    • The ability to successfully transition from reponse to continuity and recovery phases in order to achieve resumption of normal business operations as soon as possible
    • Mitigation and reduction of loss or damage to people, environment, assets, reputation and livelihood

As a result of extensive experience in the design, development and implementation of Business Continuity and Management based systems, MRD is able to help businesses achieve true business resilience through:

    • Diagnostic reviews to assess resilience threats and system requirements
    • Development and implementation of effective monitoring systems
    • Systematic planning and preparation for event avoidance, response and recovery
    • Stakeholder education and training to include response and management teams
    • Development and implementation of effective plans and procedures
    • Event simulation and real time advice

For more information on how you can make your business and leadership more resilient, Contact Us for a free consultation to discuss crisis, emergency and business continuity.

Business Resilience Continuum.Crisis, Emergency Management and Business Continuity.MRD

Crisis Leadership and Management

Crisis Leadership and Management

Crisis Leadership

Any business that has customers, providers, staff and compliance requirements face the potential of situations that could lead to a crisis.

Too many companies and managers focus on crisis management without understanding that the outcome of all crisis events will be dependant upon effective, repeatable crisis leadership. Too few know how to create leadership during crisis, prepare their executives and effectively lead teams during crisis as they engage and communicate with stakeholders.

Management Research and Development know the challenges faced during a crisis and how to prepare select managers and executives for crisis and emergency events. Our highly specialised approach will prepare business units and leaders for the real world requirements that encompasses how to identify stakeholders, create effective messages, communicate, utilise media and social media along with providing guidance to reports and collaborators.

We have saved companies from financial loss, contained product contamination events, recovered kidnapped executives, navigated war-torn and disaster ravaged countries and guided teams through major business change.

Our approach creates a legacy, that continues on after we have delivered a solution, that provides confidence and structure to companies to effectively identify and lead businesses through crisis events. Education materials, workshops, support tools, priority resources, training collateral and expert consultancy are just some of the hallmarks of our approach.

 

Change Management

Change Management

Change management.Management research and development

Change is inevitable and part of business progress. However, the process of change can have significant and residual impact upon the business, department or individual if not correctly managed. While businesses may be specialised, even expert, in their current operating process, they may be unprepared for the change or new process that results from change. Therefore there must be a plan.

The assessment of the changes to be made and the direct or indirect impact it has should be a systematic approach. Again, businesses, departments and managers may not possess the skills and resource to adequately conduct this process. Outside consultation and support is often sought.

Our clients have undergone significant change as a result of crisis, merger and acquisition, competitive attacks, natural disaster and a myriad of other routine and emergency change events. Our processes and people get results fast. Understanding the issues and immediate areas for action is part or our DNA. Clients that engage our services experience superior, timely and long-lasting benefits.